PDPL Text

corporatour.com

Thewellport Health Tourism Tic. Inc.

Customer KVKK Information Text

Entrance

Thewellport Health Tourism Tic. As AŞ (“Corporatour.com”, “Company” or “We”), we pay the utmost attention to ensuring the confidentiality of your personal data and processing your data in accordance with the legislation while performing the services we offer to our guests. Within the scope of this information text prepared in accordance with Article 10 of the Personal Data Protection Law No. 6698 (“Law”), we would like to provide you with information about the following issues:

How can we obtain your personal data?
Which personal data do we process?
For what purposes and on what legal grounds do we process your personal data?
For what purposes and with whom can we share your personal data?
What are your rights regarding your personal data and how can you exercise these rights?

How can we obtain your personal data?

As Corporatour.com, we can contact you, our guests, through many channels.

For example:

During your visit to our agency;
When you call our call center and leave your information;
During your visit to our website or when you become a member and make a reservation or
You can share your personal data with us during your communications with our customer services or other Corporatour.com employees via e-mail. Additionally, if your relationship with our company is through an intermediary institution, we may also obtain your personal data through these intermediary institutions.

Which personal data do we process?

As Corporatour.com, we may process your personal data in different categories within the scope of the services we offer to our valued guests.

For example;

Your identity and contact information, name, surname, TR ID number, passport information and e-mail address, telephone number, mobile phone number, information on your ID, address information;
Your visual and audio recordings, photographs, call center records;
Your financial information, financial records or payment information regarding the services you have received from the Company;
Your current and past transaction information, your hotel or package tour preferences or travel information regarding your current or past reservation;
Your request and complaint information, written or verbal records regarding the requests and complaints you have forwarded to us regarding the services offered by Corporatour.com or your special requests regarding an existing reservation;
Your insurance information, details regarding your travel insurance policy;
Your special personal data may include your health information, which is special personal data, in case you have a health condition that may cause you to have special needs during your trip or if you request a reservation change or cancellation due to your illness.
we can process.

For what purposes do we process your personal data?

As Corporatour.com, we may process your personal data for the following purposes and based on legal reasons:

In order to provide you with the products and services you have requested in the best possible way, we operate based on the legal reason that it is ‘directly necessary or related to the establishment and execution of the contract’ in subparagraph c of the 2nd paragraph of Article 5 of the Law. As Corporatour.com, we bring you many products and services, especially tour reservations. In order to offer you the products and services you request or to complete your membership through our website, we process your personal data such as your identity, contact, request or financial information, and thus, we track your reservations, operation process and membership process. For example, we make hotel reservations for a package tour of your choice, buy your flight tickets on your behalf, inform the people who will meet you and provide you with informative communications about your trip. If it is necessary to process your special data during the reservation processes, we will process this data by requesting your explicit consent.
In order to improve our product and service quality, the legal reason of ‘legitimate interest of the data controller’ in subparagraph f of paragraph 2 of Article 5 of the Law and, from time to time, the legal reason of ‘legitimate interest of the data controller’ in subparagraph d of paragraph 2 of Article 5 of the Law is made public by the relevant person himself. ‘ We process based on legal reason. As Corporatour.com, we are always looking for ways to provide better service to our guests. We carry out business development activities and analyzes for purposes such as improving the quality of our products and services, measuring the satisfaction of our guests, getting to know our customers and their preferences more closely, and creating more efficient business strategies. We process your personal data in order to carry out these business processes. Or we may process your personal information contained in the feedback you provide publicly on social media for the purpose of improving our products and services and measuring customer satisfaction.

In order to engage in commercial communication activities, we process our products by obtaining your ‘explicit consent’ in accordance with the 1st paragraph of Article 5 of the Law. As Corporatour.com, we offer many products and services. We can send notification content to introduce you to the products and services we offer and to inform you about innovations and opportunities that will excite you. It is entirely your choice to receive these notifications; You can give us permission to send these messages to you whenever you want, or you can withdraw your permission.
In order to finalize your requests and complaints, based on the legal reason of ‘legitimate interest of the data controller’ in subparagraph f of paragraph 2 of Article 5 of the Law and ‘fulfillment of the legal obligation of the data controller’ in subparagraph three of paragraph 2 of Article 5 of the Law. We are processing. Your requests and feedback are very important to us. We may process your personal data to evaluate your requests on how we can provide you with the services we offer better and to resolve the problems you have experienced or to take the necessary measures to prevent them from occurring again.
In order to create financial records, we process it based on the legal reason that it is ‘directly necessary or related to the establishment and execution of the contract’ in subparagraph c of the 2nd paragraph of Article 5 of the Law. We may process your personal data while carrying out the financial processes of our company. For example, your personal data may be processed when issuing invoices for the services we provide, creating financial records or conducting financial audits.

We process our data based on the legal reason of ‘legitimate interest of the data controller’ in subparagraph f of the 2nd paragraph of Article 5 of the Law for the purpose of carrying out in-company activities. As is the case with almost every company, we may process your personal data by carrying out certain processes and creating records within the company while conducting our business activities. For example, we manage our information technology infrastructure, reward the performance of our employees or carry out internal audit operations.
In order to fulfill the legal obligations to which we are subject, we operate based on the legal reason of ‘fulfillment of the legal obligation of the data controller’ in subparagraph three of the 2nd paragraph of Article 5 of the Law and ‘clearly foreseen in the laws’ in subparagraph a of the 2nd paragraph. As a company, we are subject to many legal obligations. For example, we may process your personal data and share your information with authorized public institutions or private organizations in order to fulfill certain obligations arising from regulations such as tourism, tax and insurance legislation. In particular, we may process your personal data to respond to lawful information requests made by authorities such as judicial authorities, police forces, regulatory supervisory bodies.

For what purposes and with whom can we share your personal data?

In certain cases, we may share your personal data with third parties. Below we summarize the parties with which we may share your personal data and the reasons for sharing them. We would like to underline that, as Corporatour.com, we never share or access your personal data with unauthorized third parties for our own benefit.

The third parties with whom we may share your personal data and the reasons for sharing them are as follows:

We may share your personal data with our business partners. We may share your personal information with our suppliers, such as hotels and similar accommodation service providers, companies that provide transportation services such as airlines or bus companies, insurance companies that provide travel insurance services or companies that provide organization services, which enable us to offer you the products you purchase within the scope of our package tour services. Especially when you purchase tour packages that include international travel, our business partners to whom we transfer your information may be abroad. In many cases, third parties to whom we transfer your personal data may also process your personal data as data controllers.
We may share your information with our suppliers. We use the services of third parties other than Corporatour.com at some points where we communicate with you. In this context, we receive services from suppliers in matters directly related to our services, such as sending commercial messages, managing our website, and providing our information technology infrastructure. However, we may share your personal data with lawyers in order to protect the legal and economic security of our Company. In these cases, we may transfer your personal data to suppliers.
We may transfer your information to financial institutions. We may share your personal data with banks or payment institutions to process payments for our services.
We may share your personal information with authorized public institutions or private individuals if legally requested. In accordance with our legal obligations to which we are subject, we may need to share your information with authorized public institutions routinely or upon request or with relevant organizations due to the insurance and tax legislation to which we are subject. For example, we may share your information with public institutions to respond to information requests submitted to us by the courts within the scope of criminal investigations or during tax audits.

What are your rights regarding your personal data and how can you exercise these rights?

In accordance with Article 11 of the Law, as a personal data owner, you have many rights regarding your personal data. In this section, we would like to inform you about the rights you have and how you can exercise these rights.

The rights you have under Article 11 of the Law are as follows:

You can find out whether your personal data is processed by us,
If your personal data has been processed by us, you can request information about this from us,
You can learn for what purposes we process your personal data and whether your personal data is used in accordance with these purposes,
You can learn about the third parties to whom we transfer your personal data domestically or abroad,
If we have processed your personal data incompletely or incorrectly, you may request that these corrections be forwarded to the third parties to whom we have transferred your personal data.
Although we have processed your personal data in accordance with the Law and other relevant legal provisions, if the reasons requiring the processing of your personal data are eliminated, you may request that your personal data be deleted or destroyed and that the corrections made in this context be forwarded to the third parties to whom we have transferred your personal data.
If a result arises against you by analyzing the data we process exclusively through automatic systems, you can object to this result,
If you suffer any damage due to unlawful processing of your personal data, you can request compensation for the damage resulting from unlawful data processing.

You can exercise your rights by submitting your requests regarding your rights listed above to us. In order for you to make your requests regarding your rights in accordance with the conditions in the legislation and to easily gain control over your personal data, visit www. We have prepared the Corporatour.com Data Subject Application Form, which you can access at corporatour.com. After filling out the application form, you can send the document to us by one of the methods specified in the form. Depending on the nature of your application, we will respond to your applications as soon as possible and within thirty days at the latest. Applications of data owners are, as a rule, answered free of charge; However, if an additional cost arises, we reserve the right to charge you a fee according to the tariff to be determined by the Personal Data Protection Board.

Our Contact Information

Trade Name: Thewellport Sağlık Turizmi Tic. Inc.

Address: Gayrettepe Mh. Fuat Sarp St. Anıl Apt, No:5/3 Beşiktaş/İstanbul

Phone: +90 (533) 690 32 47

Registered Email Address: Thewellport@hs01.kep.tr